Notification of Changes
NoctisOne and other pages on the NoctisOne Web site may include links to third party Web sites. These sites are governed by their own privacy statements, and NoctisOne is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Web sites should review the privacy statement of these sites before providing them with personally identifiable information. Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.
B. Information We Collect
Required Information To open a NoctisOne online account, you must provide your name, address, phone number as well as your company’s details such as incorporation or registration certificate and memorandum and articles of association (standard corporate KYC). This required information is necessary for us to process your orders transactions, issue a new password if you forget or lose your password, protect you against credit card fraud (if you are paying for your services such as campaigns using a debit or credit card), and to contact you should the need arise in administering your account.
Information About You
From Third Parties In order to protect all our customers against potential fraud, we verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you use a credit card or debit card with NoctisOne, we will use card authorization and fraud screening services to verify that your card information and address matches the information that you supplied to NoctisOne, and that the card has not been reported as lost or stolen. Other data such as your IP address is registered when you log in, so if we observe any suspicious activity or mismatch we will contact you and / or might suspend your online account pending investigation.
NoctisOne, at its sole discretion, also reserves the right periodically to review a business (client) and reserves the right to close an account based on information obtained during this review process.
Web Site Traffic Information
Because of the way that Internet communication standards work, when you arrive at or leave the NoctisOne Web site, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Web site you visit while you are on the NoctisOne site, the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service and your experience with NoctisOne. We do not track the Web sites that you visit before or after you leave the NoctisOne site. Sometime this information might be used for anti-fraud purposes and to ensure your account is not used fraudulently.
Our Use of “Cookies”
“Cookies” are small files of data that reside on your computer and allow us to recognize you as a NoctisOne customer if you return to the NoctisOne site using the same computer and browser. We send a “session cookie” to your computer if and when you log in to your NoctisOne account by entering your phone number. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don’t need to re-enter login every time. Once you log out or close your browser, these session cookies expire and no longer have any effect.
Customer Service Correspondence
If you send us correspondence, including e-mails, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from NoctisOne to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data
From time to time, we may offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users’ interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
C. Our Use and Disclosure of Information
Your information is only used for the delivery of the service from NoctisOne to you, our customer.
Disclosure to Third Parties Other Than NoctisOne Customers
NoctisOne will not sell or rent any of your personally identifiable information to third parties. NoctisOne will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.
We share information with companies that help us process the transactions you request and protect our customers’ transactions from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers. See “Information About You From Third Parties” in Section B above.
We may disclose the information we collect, as described in Section B above, to companies that perform marketing services on our behalf. These companies are subject to confidentiality agreements with us and other legal restrictions that prohibit using the information except to market the specified NoctisOne-related products or services, unless you have affirmatively agreed or given your prior permission for other uses.
We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
If a user signs up for a co-branded version of NoctisOne (e.g. Sitename.NoctisOne.com) through links to NoctisOne from our co-branded partner’s website, NoctisOne will share with the co-branded partner that user’s name, phone number and physical address in order to provide enhanced integration between NoctisOne’s services and the services of our co-branded partner. If you do not want your information shared with NoctisOne’s co-branded partner, you should sign up with NoctisOne directly and not through a link from our partner’s website.
We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in London. However, this aggregated information is not tied to personally identifiable information.
We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.
Our Contacts with NoctisOne Customers
We communicate with users on a regular basis via our help desk to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your email and phone number to confirm your opening of a NoctisOne account, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally users cannot opt out of these communications as they are important and essential, but they will be primarily informational in nature rather than promotional. In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
Internet Address Information
We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
D. Information Security
NoctisOne is committed to handling your customer information with high standards of information security. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with local regulations to guard your non-public personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes. The security of your NoctisOne account also relies on your protection of your NoctisOne login. You may not share your NoctisOne login with anyone. NoctisOne will never ask you to send your login or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the NoctisOne website, which will always have a URL beginning with www.NoctisOne.com Please note that you can only change your password using the online links provided on the domain NoctisOne.com
Any e-mail or other communication requesting your login, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with www.NoctisOne.com should be treated as unauthorized and suspicious and should be reported to NoctisOne immediately. If you believe someone else has obtained access to your login, please change it immediately by logging in to your account at www.NoctisOne.com and changing your Security settings, and also contact us right away as described in Section F below.
E. Accessing and Changing Your Information
You can review the personal information you provided us and make any desired changes to such information, or to the settings for your NoctisOne account, at any time by logging in to your account on the NoctisOne Web site and changing your preferences in the Profile area. You can also close your account through the NoctisOne Web site. If you close your NoctisOne account, we will mark your account in our database as “Closed,” but will keep your account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.
F. Contacting Us
If you have any questions about this privacy statement, NoctisOne’s information practices, or your dealings with NoctisOne, contact us Monday through Friday between the hours of 10am and 6pm CST, or write us at Payana LTD, 8 Spurgeon Avenue, London, United Kingdom, SE19 3UQ or sending us an email to support(at)noctisone.com